Chapter 7



This chapter briefly describes industry reference models, and quality, metrics, and governance frameworks to allow the reader to demonstrate awareness of a range of industry frameworks. Examples are American Productivity & Quality Center (APQC) Process Classification Framework (PCF), Supply Chain Operation Reference (SCOR) Model, Six Sigma, Balanced Scorecards, and Sarbanes-Oxley.

The last topic area of OCEB Fundamental comprises frameworks on processes, quality, management, and metrics, as well as regulations. It is not the certification's goal that you know the frameworks in detail, but that you are aware of their existence, and that they can be considered or used in business process management. In your concrete ...

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