Better after-sales-service is really essential to gain customer satisfaction. Traceability of components is used to identify the components used during manufacturing. It is also used to identify the root cause and replace the components—if the damaged components are still under warranty, we can ask the vendor to give a replacement too.
All the products are either components or finished products, and they can be tracked with serial or lot numbers. Please go through Chapter 10, Warehouse and Inventory Management, and the recipe Traceability tracking serial, lots and packs to understand how serial and lot numbers can be traced in Inventory.
Assuming that each Computer Desk procured has a unique serial number, and ...
