CHAPTER 6

Effectively Expressing Messages

Thus far we have discussed the critical skills of listening for understanding, i.e., getting it, and the importance of the leader being a great listener with staff members and during group meetings. The second part of the communication process involves effectively communicating messages to individuals and groups. The key to communicating messages that are easily received is to make them concise and to the point. Tailoring the message to your audience is also helpful. For example, here are some examples to help you communicate concisely with millennials in text or e-mail:

BRB = Be Right Back

LOL = Lots of Laughs

TTYL = Talk To You Later

SYS = See You Soon

SMH = Shaking My Head

WRUD = What are You Doing ...

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