Chapter 6

Effectively Expressing Messages

Leaders foster partnership by making sure their mouths match their moves.

—Chip R. Bell, Managers as Mentors

When leading our non profit I found myself seeking new ways to communicate with everyone and keep people in the know as changes began to happen. This was critical for all of us in order to move together as we reorganized and made other changes in how we performed.

Thus far we have discussed the critical skills of listening for understanding, i.e., getting it, and the importance of the leader being a great listener with staff members and during group meetings. The second part of the communication process involves effectively communicating messages to individuals and groups. The key to communicating ...

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