Chapter 9

Generate Great Decisions

Critical for me was always considering who should make decisions, not only for making the best decisions but also to insure everyone was included and feeling that they mattered. This is also important when reducing turnover and increasing both employee and customer satisfaction.

The manner in which leaders make decisions creates the difference between managing individuals and leading collaborative and innovative enterprises. Furthermore, their ability to make decisions is the difference between making bad decisions or great decisions. In their book Decisive, Chip Heath and Dan Heath (2013) cite research indicating “four villains of decision making.”

The first villain is “framing the decision too narrowly.” ...

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