Chapter 10

Think Positively

If you’re good to your staff when things are going well, they’ll rally when times go bad.

—Mary Kay Ash

I was accused of being too positive but they protested way too much. I knew they liked it and supported me and our mission.

Leadership behaviors required for motivating the workforce include celebrating improvements and goal attainment, positive thinking, calmly correcting behavior, and being flexible in leadership styles with associates.

Thinking positively does not mean you avoid discussing and dealing with unpleasant situations and problems. It is the issue of the glass being half full or half empty. I know a leader who approaches each problem with gusto because she believes the problem will lead to a greater ...

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