CHAPTER 10
WHAT STANDARDS DO YOU HOLD YOUR TEAM TO?
As you created maxims to guide your own behavior when you defined how you will lead yourself, you also need to provide maxims concerning performance standards for your team. These standards can be focused on anything from how you treat customers to how you uphold team values; ideally, they will point your team clearly in the direction in which you want them to go. They keep you and your team on track and ensure that quality remains high as all of you head toward your goals. By creating standards you eliminate confusion as to how you want your team members to behave. Those standards help ensure that the actions your team takes are consistent with the vision of what you want your organization ...
