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Online! The Book by Wendy Taylor, Chris Pirillo, John C. Dvorak

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Technology Expertise

Another important aspect of supporting a Web site is technology expertise. If the support you've chosen does not have the experience needed to architect, deploy, and support the right technologies or products, you may be stuck with a suboptimal infrastructure that is too expensive, not capable enough, not stable enough, or in some other way inferior. Of course, over time, these skills will be learned. Although this may be acceptable for an internal organization, it is a poor decision for an outsourced project.

Depending on the complexity of your infrastructure, the support organization may have to be expert in all aspects of ...

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