Chapter 10. OPEN SERVICES INNOVATION: THE WAY FORWARD
Most of this book has looked at services innovation for individual firms. This chapter explores the larger context in which the shift toward services innovation is taking place. It looks back in history to put services innovation into a larger context, examines some of the issues and concerns that arise around services innovation, and considers industry trends that are driving services innovation forward. This chapter, and the book, conclude with a discussion of Open Services Innovation, and why it is the best way forward for both leading firms that want to grow and compete as well as for advanced economies.
As of this writing, the global economic system is showing some signs of a possible start ...
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