Chapter 2

Principles, Practices, and Pitfalls

As in many other areas of business, success in improving operational performance is a combination of attitude and aptitude. Operational leadership equally relies on a set of principles that form a mindset for change and a set of practices that enable such changes to be executed. The relevant principles are derived, in general, from the body of knowledge on leadership and tailored to the task of improving operational performance. The relevant practices are derived from selected aspects of the body of knowledge on various improvement methods, such as Total Quality Management (TQM), Six Sigma, Lean, Reengineering, and Process Management, and are tailored to the task of improving operational performance ...

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