Operational Risk and Resilience

Operational Risk and Resilience

by Chris Frost, David Allen, James Porter, Philip Bloodworth
Released November 2000
Publisher(s): Butterworth-Heinemann
ISBN: 9780080513140

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Book description

Well publicised failures in risk management have appeared with shocking frequency over the past few years. Affected firms can suffer significant commercial damage or even bankruptcy as a result. Only now is there a growing realisation that risk management is a key management responsibility. This book will help turn your firm into a 'risk aware' organization which will be able to avoid catastrophic loss. It will also enable senior management to make better strategic and operational decisions, thanks to an informed understanding of business hazards.

* An insightful guide to one of the key topics of modern strategic and operational management, written by a team of expert risk management professionals.
* Learn about the application of operational risk management to a wide range of market sectors, including commercial, retail and investment banking , investment management, insurance, the energy industry, telecommunications, manufacturing and logistics.
* Case studies and worked examples from around the world, including North America, Western Europe, South East Asia and Latin America.



Case studies from a wide cross section of different firms and markets are used to explain how to define, analyse and control operational risk.

An insightful guide to one of the key topics of modern strategic and operational management, written by a team of expert risk management professionals.
Learn about the application of operational risk management to a wide range of market sectors, including commercial, retail and investment banking , investment management, insurance, the energy industry, telecommunications, manufacturing and logistics.
Case studies and worked examples from around the world, including North America, Western Europe, South East Asia and Latin America.

Table of contents

  1. Front Cover
  2. Operational Risk and Resilience
  3. Copyright Page
  4. Contents
  5. Foreword
  6. Acknowledgements
  7. Chapter 1. Risk management overview
    1. Introduction to operational risk management
    2. Rethinking risk (1/5)
    3. Rethinking risk (2/5)
    4. Rethinking risk (3/5)
    5. Rethinking risk (4/5)
    6. Rethinking risk (5/5)
    7. Operational risk and business change (1/2)
    8. Operational risk and business change (2/2)
    9. The benefits of operational risk management (1/3)
    10. The benefits of operational risk management (2/3)
    11. The benefits of operational risk management (3/3)
    12. Living in a goldfish bowl – reputation and operational risk
  8. Chapter 2. Operational integrity
    1. Introduction
    2. Building a supporting operational risk management architecture
    3. Establishing policy and organization (1/6)
    4. Establishing policy and organization (2/6)
    5. Establishing policy and organization (3/6)
    6. Establishing policy and organization (4/6)
    7. Establishing policy and organization (5/6)
    8. Establishing policy and organization (6/6)
    9. Designing and implementing operational controls
    10. Creating an insurance strategy (1/2)
    11. Creating an insurance strategy (2/2)
  9. Chapter 3. Operational delivery
    1. Introduction
    2. Capacity management (1/6)
    3. Capacity management (2/6)
    4. Capacity management (3/6)
    5. Capacity management (4/6)
    6. Capacity management (5/6)
    7. Capacity management (6/6)
    8. Human resource management (1/2)
    9. Human resource management (2/2)
    10. Supplier management (1/2)
    11. Supplier management (2/2)
    12. Service management (1/3)
    13. Service management (2/3)
    14. Service management (3/3)
    15. Sourcing management (1/4)
    16. Sourcing management (2/4)
    17. Sourcing management (3/4)
    18. Sourcing management (4/4)
    19. Project management (1/5)
    20. Project management (2/5)
    21. Project management (3/5)
    22. Project management (4/5)
    23. Project management (5/5)
    24. Crisis management (1/5)
    25. Crisis management (2/5)
    26. Crisis management (3/5)
    27. Crisis management (4/5)
    28. Crisis management (5/5)
  10. Chapter 4. Operational risk issues for the twenty-first century
    1. Introduction
    2. Financial institutions at the leading edge (1/4)
    3. Financial institutions at the leading edge (2/4)
    4. Financial institutions at the leading edge (3/4)
    5. Financial institutions at the leading edge (4/4)
    6. Changes in the e-business world (1/3)
    7. Changes in the e-business world (2/3)
    8. Changes in the e-business world (3/3)
    9. Risk and restructuring (1/6)
    10. Risk and restructuring (2/6)
    11. Risk and restructuring (3/6)
    12. Risk and restructuring (4/6)
    13. Risk and restructuring (5/6)
    14. Risk and restructuring (6/6)
    15. Corporate governance pressures (1/2)
    16. Corporate governance pressures (2/2)
  11. Further reading
  12. Index (1/2)
  13. Index (2/2)

Product information

  • Title: Operational Risk and Resilience
  • Author(s): Chris Frost, David Allen, James Porter, Philip Bloodworth
  • Release date: November 2000
  • Publisher(s): Butterworth-Heinemann
  • ISBN: 9780080513140