Book description
This text is an unbound, binder-ready version.
Russell and Taylor's Operations and Supply Chain Management, 8th Edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products, while creating value along the supply chain in a global environment.
Russell and Taylor explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management 8e makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. With WileyPLUS, students can practice and complete homework in an automated online environment that facilitates learning and understanding, while quickly accessing the eBook and student resources.
In the 8th Edition, the production process and global supply chain of denim is used to introduce OM topics, and helps students see how all of the pieces of operations management fit together. Appropriate for students preparing for careers across functional areas of the business environment, Operations Management 8e provides foundational understanding of both qualitative and quantitative operations management processes.
Table of contents
- Cover Page
- Title Page
- Copyright
- ABOUT THE AUTHORS
- Contents
- Contents
- PREFACE
- Acknowledgments
-
PART I OPERATIONS MANAGEMENT
-
CHAPTER 1: Introduction to Operations and Supply Chain Management
- YOUR JEANS ARE YOU
- The Operations Function
- The Evolution of Operations and Supply Chain Management
- Globalization
- Productivity and Competitiveness
- Strategy and Operations
- Organization of This Text
- Learning Objectives of This Course
- SUMMARY
- SUMMARY OF KEY TERMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 1.1
- CASE PROBLEM 1.2
- CASE PROBLEM 1.3
- REFERENCES
- SUPPLEMENT TO CHAPTER 1: Operational Decision-Making Tools: Decision Analysis
-
CHAPTER 2: Quality Management
- QUALITY AND VALUE IN DENIM JEANS
- What is Quality?
- Quality Management System
- Quality Tools
- TQM and QMS
- The Focus of Quality Management—Customers
- The Role of Employees in Quality Improvement
- Quality in Services
- Six Sigma
- The Cost of Quality
- The Effect of Quality Management on Productivity
- Quality Awards
- ISO 9000
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 2.1
- CASE PROBLEM 2.2
- CASE PROBLEM 2.3
- CASE PROBLEM 2.4
- REFERENCES
-
CHAPTER 3: Statistical Process Control
- QUALITY CONTROL IN DENIM FABRIC PRODUCTION
- The Basics of Statistical Process Control
- Control Charts
- Control Charts for Attributes
- Control Charts for Variables
- Control Chart Patterns
- SPC with Excel and OM Tools
- Process Capability
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 3.1
- CASE PROBLEM 3.2
- CASE PROBLEM 3.3
- REFERENCES
- SUPPLEMENT TO CHAPTER 3: Operational Decision-Making Tools: Acceptance Sampling
-
CHAPTER 4: Product Design
- DESIGNER JEANS
- The Design Process
- Rapid Prototyping and Concurrent Design
- Technology in Design
- Design Quality Reviews
- Design for Environment
- Quality Function Deployment
- Design for Robustness
- SUMMARY
- SUMMARY OF KEY TERMS
- SUMMARY OF KEY FORMULAS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 4.1
- CASE PROBLEM 4.2
- REFERENCES
-
CHAPTER 5: Service Design
- FINDING THAT PERFECT PAIR OF JEANS
- The Service Economy
- Characteristics of Services
- The Service Design Process
- Tools for Service Design
- Waiting Line Analysis for Service Improvement
- SUMMARY
- SUMMARY OF KEY TERMS
- SUMMARY OF KEY FORMULAS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 5.1
- CASE PROBLEM 5.2
- CASE PROBLEM 5.3
- CASE PROBLEM 5.4
- REFERENCES
- CHAPTER 6: Processes and Technology
-
CHAPTER 7: Capacity and Facilities Design
- CUT 'N SEW JEAN SHOPS
- Capacity Planning
- Facilities
- Basic Layouts
- Designing Process Layouts
- Designing Service Layouts
- Designing Product Layouts
- Hybrid Layouts
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 7.1
- CASE PROBLEM 7.2
- CASE PROBLEM 7.3
- REFERENCES
- SUPPLEMENT TO CHAPTER 7: Operational Decision-Making Tools: Facility Location Models
-
CHAPTER 8: Human Resources
- A GLOBAL COMMITMENT TO HUMAN RESOURCES AT LEVI STRAUSS & COMPANY
- Human Resources and Quality Management
- The Changing Nature of Human Resource Management
- Contemporary Trends in Human Resource Management
- Employee Compensation
- Managing Diversity in the Workplace
- Job Design
- Job Analysis
- Learning Curves
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 8.1
- REFERENCES
- SUPPLEMENT TO CHAPTER 8: Operational Decision-Making Tools: Work Measurement
-
CHAPTER 9: Project Management
- PROJECTS TO ACHIEVE SUSTAINABILITY IN DENIM JEANS PRODUCTION
- Project Planning
- Global Cultural and Diversity Issues in Project Management
- Project Scheduling
- Project Control
- CPM/PERT
- Probabilistic Activity Times
- Microsoft Project
- Project Crashing and Time-Cost Tradeoff
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- SOLVED PROBLEM
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 9.1
- CASE PROBLEM 9.2
- REFERENCES
-
CHAPTER 1: Introduction to Operations and Supply Chain Management
-
PART II SUPPLY CHAIN MANAGEMENT
-
CHAPTER 10: Supply Chain Management Strategy and Design
- THE DENIM JEANS SUPPLY CHAIN
- Supply Chains
- The Management of Supply Chains
- Supply Chain Sustainability
- Information Technology: A Supply Chain Enabler
- Supply Chain Integration
- Supply Chain Management (SCM) Software
- Measuring Supply Chain Performance
- SUMMARY
- SUMMARY OF KEY TERMS
- SUMMARY OF KEY FORMULAS
- SOLVED PROBLEM
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 10.1
- REFERENCES
- CHAPTER 11: Global Supply Chain Procurement and Distribution
- SUPPLEMENT TO CHAPTER 11: Operational Decision-Making Tools: Transportation and Transshipment Models
-
CHAPTER 12: Forecasting
- FORECASTING DENIM JEANS TRENDS
- The Strategic Role of Forecasting in Supply Chain Management
- Components of Forecasting Demand
- Time Series Methods
- Forecast Accuracy
- Time Series Forecasting Using Excel
- Regression Methods
- Data Mining
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 12.1
- CASE PROBLEM 12.2
- CASE PROBLEM 12.3
- CASE PROBLEM 12.4
- REFERENCES
-
CHAPTER 13: Inventory Management
- USING RFID TECHNOLOGY FOR DENIM JEANS INVENTORY MANAGEMENT
- The Role of Inventory in Supply Chain Management
- The Effects of Information Technology on Inventory Management
- Inventory and Quality Management in the Supply Chain
- The Elements of Inventory Management
- Inventory Control Systems
- Economic Order Quantity Models
- Quantity Discounts
- Reorder Point
- Order Quantity for a Periodic Inventory System
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEMS 13.1
- CASE PROBLEMS 13.2
- CASE PROBLEMS 13.3
- REFERENCES
- SUPPLEMENT TO CHAPTER 13: Operational Decision-Making Tools: Simulation
-
CHAPTER 14: Sales and Operations Planning
- SALES AND OPERATIONS PLANNING AT VF CORPORATION
- The Sales and Operations Planning Process
- Strategies for Adjusting Capacity
- Strategies for Managing Demand
- Quantitative Techniques for Aggregate Planning
- The Hierarchical Nature of Planning
- Aggregate Planning for Services
- SUMMARY
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 14.1
- CASE PROBLEM 14.2
- REFERENCES
-
SUPPLEMENT TO CHAPTER 14: Operational Decision-Making Tools: Linear Programming
- Model Formulation
- Graphical Solution Method
- Linear Programming Model Solution
- Solving Linear Programming Problems with Excel
- Sensitivity Analysis
- SUMMARY
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM S14.1
- CASE PROBLEM S14.2
- CASE PROBLEM S14.3
- CASE PROBLEM S14.4
- CASE PROBLEM S14.5
- CASE PROBLEM S14.6
- REFERENCES
-
CHAPTER 15: Resource Planning
- SOFTWARE THAT RUNS THE COMPANY
- Material Requirements Planning (MRP)
- Capacity Requirements Planning (CRP)
- Enterprise Resource Planning (ERP)
- Customer Relationship Management (CRM)
- Supply Chain Management (SCM)
- Product Lifecycle Management (PLM)
- Connectivity, Integration, Big Data, and the Cloud
- SUMMARY
- SUMMARY OF KEY TERMS
- QUESTIONS
- SOLVED PROBLEMS
- PROBLEMS
- CASE PROBLEM 15.1
- CASE PROBLEM 15.2
- REFERENCES
-
CHAPTER 16: Lean Systems
- LEAN RETAILING AND THE JEANS SUPPLY CHAIN
- The Basic Elements of Lean Production
- Implementing Lean Systems
- Lean Six Sigma
- Value Stream Mapping (VSM)
- Lean and the Environment
- Lean Services
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 16.1
- CASE PROBLEM 16.2
- CASE PROBLEM 16.3
- REFERENCES
-
CHAPTER 17: Scheduling
- SCHEDULING APPAREL PRODUCTION
- Objectives in Scheduling
- Loading
- Sequencing
- Monitoring
- Advanced Planning and Scheduling Systems
- Theory of Constraints
- Employee Scheduling
- SUMMARY
- SUMMARY OF KEY FORMULAS
- SUMMARY OF KEY TERMS
- SOLVED PROBLEMS
- QUESTIONS
- PROBLEMS
- CASE PROBLEM 17.1
- CASE PROBLEM 17.2
- REFERENCES
-
CHAPTER 10: Supply Chain Management Strategy and Design
- APPENDIX A
- INDEX
Product information
- Title: Operations and Supply Chain Management, 8th Edition
- Author(s):
- Release date: December 2013
- Publisher(s): Wiley
- ISBN: 9781118738542
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