2 The paternalist syndrome

This chapter covers

  • Replacing barriers in your process with safeguards
  • Understanding the concept of gatekeeping
  • Eliminating gatekeepers through automation
  • Addressing key items when building approval automation

In some organizations, a group or groups seem to wield outsized power relative to their peers. The power is sometimes granted or enforced through things like access controls or approvals. The operations group may refuse to allow changes to systems without an extensive review process. The security team may prevent other teams from adopting technology created after 1984. The development group may refuse to build tools that allow people to make changes without their watchful eye.

The rules or mandates can typically ...

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