Operations Anti-Patterns, DevOps Solutions

4 Data instead of information

This chapter covers

• Scoping dashboards for a specific purpose
• Effectively organizing dashboards
• Prompting the user with context

Sometimes you might have so much data in a system that you’re not really sure what’s going to be useful in a support type of situation. Instead of starting with a question of “What do I want to know?”, people start from the perspective of “What answers do I have?”

This leads to a few problems. First, you don’t challenge yourself to come up with ways to get the answers to the questions you have. And second, you tend to think of the data you have as the final answer or response. But data and information are two very different things.

Data is just raw unorganized facts, but when you take ...