October 2011
Intermediate to advanced
272 pages
6h 52m
English
Content preview from Operations Due Diligence: An M&A Guide for Investors and BusinessBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CUSTOMER SATISFACTION AS A COMPETITIVE DISCRIMINATOR
Customer satisfaction is often the result of the customers’ experience with one particular product, and this experience then establishes the customers’ perception of the entire business. However, the customers’ perception of the product and business is also a result of what they hear about a product rather than their direct experience using it. “I heard that product is expensive” or “My neighbor has one, and it’s always in the shop getting fixed” or “It’s just too hard to learn to use that software.” Of course, interactions with those customers who have had direct experience with a product can be a business’s opportunity to drive customer satisfaction and improve recurring sales. “I bought ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.