October 2011
Intermediate to advanced
272 pages
6h 52m
English
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Summary of the Customer Satisfaction Infrastructure Questions
1. How does the business manage customer satisfaction?
2. Does the business measure its level of customer satisfaction periodically?
3. Does the business plan rely on high levels of customer satisfaction to drive recurring sales?
4. Does the business publish customer satisfaction guidelines defining how employees will interact with customers?
5. Who is responsible for managing customer satisfaction?
6. Is customer satisfaction a competitive discriminator for the business?
7. Which of the three customer satisfaction discriminators (cost, reliability, and usability) does the business have a reputation for leading in?
8. What are the customers’ perceived life cycle cost and return on ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.