CHAPTER 8
Process and Capacity Analysis
CRITICAL QUESTIONS
After going through this chapter, you will be able to answer the following questions:
- What do you understand by the terms “process” and “process analysis”?
- What is the relevance of measures such as throughput time, cycle time and bottleneck? How is process analysis done?
- How is capacity defined and measured in organizations?
- How does the capacity planning framework change with respect to the planning time horizon?
- What are the steps involved in a capacity planning exercise?
- What are the alternatives available for augmenting capacity in an organization?
- How can one use decision tree modelling for studying the capacity planning problem?
Process mapping is a tool to understand the ...
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