CHAPTER 19
Six-Sigma Quality Control
CRITICAL QUESTIONS
After going through this chapter, you will be able to answer the following questions:
- What is the underlying logic behind six-sigma quality initiatives in organizations?
- How do organizations set up processes to achieve six-sigma quality levels?
- What are the causes for variations in processes and how can organizations control them?
- What are the elements of a process control system? How do organizations set up such systems?
- What are the different types of control charts? How can one set up these control charts?
- How do fi rms predict the quality level of a process and make improvements in the long run?
- How do organizations design acceptance sampling plans?
In an organization like a five-star ...
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