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Operations Management for MBAs, 5th Edition

Name: Operations Management for MBAs, 5th Edition
ISBN: 9781118369975

by Jack R. Meredith, Scott M. Shafer

November 2012

Intermediate to advanced

464 pages

16h 49m

English

Wiley

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Cover Page
Title Page
Copyright
Dedication
Contents
Preface
CHANGES IN THIS FIFTH EDITIONSUPPLEMENTSYOUR INPUTS APPRECIATED
CHAPTER 1: Operations Strategy and Global Competitiveness
CHAPTER IN PERSPECTIVEINTRODUCTIONOPERATIONSCUSTOMER VALUESTRATEGY AND COMPETITIVENESSEXPAND YOUR UNDERSTANDINGAPPLY YOUR UNDERSTANDINGIzmir National UniversityBIBLIOGRAPHY
CHAPTER 2: Process Planning and Design
CHAPTER IN PERSPECTIVEINTRODUCTIONFORMS OF TRANSFORMATION SYSTEMSSELECTION OF A TRANSFORMATION SYSTEMEXPAND YOUR UNDERSTANDINGAPPLY YOUR UNDERSTANDINGX-Opoly, Inc.EXERCISESBIBLIOGRAPHY
CHAPTER 3: Controlling Processes
CHAPTER IN PERSPECTIVEINTRODUCTIONMONITORING AND CONTROLPROCESS MONITORINGPROCESS CONTROLCONTROLLING SERVICE QUALITYEXPAND YOUR UNDERSTANDINGAPPLY YOUR UNDERSTANDINGEXERCISESBIBLIOGRAPHY
CHAPTER 4: Process Improvement: Minimizing Variation Through Six Sigma
CHAPTER IN PERSPECTIVEINTRODUCTIONAPPROACHES FOR PROCESS IMPROVEMENTBUSINESS PROCESS DESIGN (REENGINEERING)SIX SIGMA AND THE DMAIC IMPROVEMENT PROCESSEXAMPLE SIX SIGMA PROJECTTHE DEFINE PHASETHE MEASURE PHASETHE ANALYZE PHASETHE IMPROVE PHASETHE CONTROL PHASESIX SIGMA IN PRACTICEEXPAND YOUR UNDERSTANDINGAPPLY YOUR UNDERSTANDINGEXERCISESBIBLIOGRAPHY

CHAPTER 5: Process Improvement: Reducing Waste Through Lean
CHAPTER IN PERSPECTIVEINTRODUCTIONHISTORY AND PHILOSOPHY OF LEANTRADITIONAL SYSTEMS COMPARED WITH LEANSPECIFY VALUEIDENTIFY THE VALUE STREAMMAKE VALUE FLOWPULL VALUE THROUGH THE VALUE STREAMPURSUE PERFECTIONBENEFITS OF LEANLEAN SIX SIGMAEXPAND YOUR UNDERSTANDINGAPPLY YOUR UNDERSTANDINGEXERCISESBIBLIOGRAPHY
CHAPTER 6: Managing Process Improvement Projects
CHAPTER IN PERSPECTIVEINTRODUCTIONDEFINING A PROJECTPLANNING THE PROJECTSCHEDULING THE PROJECTCONTROLLING THE PROJECT: EARNED VALUEEXPAND YOUR UNDERSTANDINGAPPLY YOUR UNDERSTANDINGEXERCISESBIBLIOGRAPHY
CHAPTER 7: Supply Chain Management
CHAPTER IN PERSPECTIVEINTRODUCTIONDEFINING SUPPLY CHAIN MANAGEMENTSUPPLY CHAIN STRATEGYSUPPLY CHAIN DESIGNOUTSOURCING AND GLOBAL SOURCINGINVENTORY MANAGEMENTROLE OF INFORMATION TECHNOLOGYSUCCESSFUL SUPPLY CHAIN MANAGEMENTEXPAND YOUR UNDERSTANDINGAPPLY YOUR UNDERSTANDINGBIBLIOGRAPHY
CHAPTER 7 SUPPLEMENT A: The Beer Game 1
CHAPTER 7 SUPPLEMENT B: The Economic Order Quantity Model
APPLY YOUR UNDERSTANDINGEXERCISESBIBLIOGRAPHY
CHAPTER 8: Capacity, Scheduling, and Location Planning
CHAPTER IN PERSPECTIVEINTRODUCTIONLONG-TERM CAPACITY PLANNINGLOCATION PLANNING STRATEGIESLOCATING PURE SERVICESEFFECTIVELY UTILIZING CAPACITY THROUGH SCHEDULE MANAGEMENTSHORT-TERM CAPACITY PLANNINGEXPAND YOUR UNDERSTANDINGAPPLY YOUR UNDERSTANDINGEXERCISESBIBLIOGRAPHY
CHAPTER 8 SUPPLEMENT: Forecasting
FORECASTING PURPOSES AND METHODSTIME SERIES ANALYSISCAUSAL FORECASTING WITH REGRESSIONBIBLIOGRAPHY
Cases
BPO, INCORPORATED: CALL CENTER SIX SIGMA PROJECTPEERLESS LASER PROCESSORSUNITED LOCK: DOOR HARDWARE DIVISION (A)HEUBLEIN: PROJECT MANAGEMENT AND CONTROL SYSTEM *D. U. SINGER HOSPITAL PRODUCTS CORP. *AUTOMOTIVE BUILDERS, INC.: THE STANHOPE PROJECT
Index

Overview

Operations Management for MBAs provides an introduction to the basic concepts of operations management with a strategic, conceptual, and contemporary approach. Specifically written with the needs of MBA students in mind, current topics such as supply chain management, the balanced scorecard, and yield management, as well as those specific to marketing, finance and other majors are explained with less quantitative and more conceptual content.

With a concise format, this text is designed to allow professors to tailor the course through supplementary cases and other materials for the unique nature of various MBA programs and student populations.

Jack Meredith has written eight books on operations management, project management and management science, and his research focus is on the strategic and operational problems that managers face, particularly those concerning the management of advanced technology. Scott Shafer, one of the nation's first college professors to earn the Black Belt Six Sigma certification through the American Society for Quality (ASQ), integrates Six Sigma into educational programs as Director of MA Program and Professor of Management.

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