Chapter 5
Designing Your Process to Match Your Product or Service
IN THIS CHAPTER
Classifying processes and balancing costs
Creating successful customer interfaces and back-office operations
Deciding between making to stock and making to order
Getting it to the customer
Using certain design techniques for specific products
When you’re designing processes to create a product or deliver your services, a good relationship between process and product makes your job as an operations manager easier. In other words, every aspect of a manufacturing process depends on the product you’re trying to create, and process design is a fundamental aspect of product development. Your product, whether it’s a widget or a service, drives process design, and your processes ultimately determine your costs and profit margins.
In this chapter, we classify processes along four dimensions and describe a concrete method for evaluating the costs associated with process design choices. We also explore the anatomy ...
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