Long description

The flow is as follows: Process structure, resource flexibility, capital intensity, and customer involvement are depicted in a cyclic pattern moving in both directions. The process structure feeds into layout. Capital intensity feeds into strategies for change, which feeds into effective process design. Features of each are as follows:

Process Structure

  • Customer-contact position, services

  • Product-process position, manufacturing


  • Block plan

  • Detailed layout

Customer Involvement

  • Low involvement

  • High involvement

Resource Flexibility

  • Specialized

  • Enlarged

Capital Intensity

  • Low automation

  • High automation

Strategies for Change

  • Process reengineering

  • Process improvement

Effective Design Process

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