Long description
The flow is as follows: Process structure, resource flexibility, capital intensity, and customer involvement are depicted in a cyclic pattern moving in both directions. The process structure feeds into layout. Capital intensity feeds into strategies for change, which feeds into effective process design. Features of each are as follows:
Process Structure
Customer-contact position, services
Product-process position, manufacturing
Layout
Block plan
Detailed layout
Customer Involvement
Low involvement
High involvement
Resource Flexibility
Specialized
Enlarged
Capital Intensity
Low automation
High automation
Strategies for Change
Process reengineering
Process improvement
Effective Design Process
Get Operations Management: Processes and Supply Chains, 12th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
