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Operations Management: Processes and Supply Chains, 12th Edition
book

Operations Management: Processes and Supply Chains, 12th Edition

by Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
January 2018
Intermediate to advanced content levelIntermediate to advanced
480 pages
236h 9m
English
Pearson
Content preview from Operations Management: Processes and Supply Chains, 12th Edition

Long description

Customer Relationship Process

  • Total cost of, enter, process, and track orders, per $1,000 revenue

  • System costs of process per $100,000 revenue

  • Value of sales order line item not fulfilled due to stockouts, as percentage of revenue

  • Percentage of finished goods sales value that is returned

  • Average time from sales order receipt until manufacturing or logistics is notified

  • Average time in direct contact with customer per sales order line item

  • Energy consumed in transporting product

  • Total distance traveled for products

  • Green house gas emissions

Order Fulfillment Process

  • Value of plant shipments per employee

  • Finished goods inventory turnover

  • Reject rate as percentage of total orders processed

  • Percentage of orders returned by customers ...

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Publisher Resources

ISBN: 9780134741062