Long description
Customer Relationship Process
Total cost of, enter, process, and track orders, per $1,000 revenue
System costs of process per $100,000 revenue
Value of sales order line item not fulfilled due to stockouts, as percentage of revenue
Percentage of finished goods sales value that is returned
Average time from sales order receipt until manufacturing or logistics is notified
Average time in direct contact with customer per sales order line item
Energy consumed in transporting product
Total distance traveled for products
Green house gas emissions
Order Fulfillment Process
Value of plant shipments per employee
Finished goods inventory turnover
Reject rate as percentage of total orders processed
Percentage of orders returned by customers ...
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