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Operations Management: Processes and Supply Chains, 12th Edition
book

Operations Management: Processes and Supply Chains, 12th Edition

by Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
January 2018
Intermediate to advanced content levelIntermediate to advanced
480 pages
236h 9m
English
Pearson
Content preview from Operations Management: Processes and Supply Chains, 12th Edition

Long description

The flow chart shows the following sequence:

  • System and Company action: Automated system greeting

  • Customer decision: Tone phone?

  • If no: Customer action: Wait for C S R; System and Company action: C S R completes request; End call

  • If yes: Customer decision: New account?

  • If yes: Customer action: Wait for C S R; System and Company action: C S R completes request; End call

  • If no: Customer decision: Request type?

  • If complaint: Customer action: Wait for C S R; System/Company action: C S R completes request; End call

  • If place order: Customer actions: Specify order type, Speak to specialized C S R; System/Company action: C S R places order; End call

  • If cancel order: Customer action: Enter order code; System and Company action: System ...

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Publisher Resources

ISBN: 9780134741062