Long description

The flow chart shows the following sequence:

  • System and Company action: Automated system greeting

  • Customer decision: Tone phone?

  • If no: Customer action: Wait for C S R; System and Company action: C S R completes request; End call

  • If yes: Customer decision: New account?

  • If yes: Customer action: Wait for C S R; System and Company action: C S R completes request; End call

  • If no: Customer decision: Request type?

  • If complaint: Customer action: Wait for C S R; System/Company action: C S R completes request; End call

  • If place order: Customer actions: Specify order type, Speak to specialized C S R; System/Company action: C S R places order; End call

  • If cancel order: Customer action: Enter order code; System and Company action: System ...

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