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Operations Management: Processes and Supply Chains, 12th Edition by Larry P. Ritzman, Manoj K. Malhotra, Lee J. Krajewski

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Role of Operations in an Organization

Broadly speaking, operations and supply chain management underlie all departments and functions in a business. Whether you aspire to manage a department or a particular process within it, or you just want to understand how the process you are a part of fits into the overall fabric of the business, you need to understand the principles of operations and supply chain management.

Operations serve as an excellent career path to upper management positions in many organizations. The reason is that operations managers are responsible for key decisions that affect the success of the organization. In manufacturing firms, the head of operations usually holds the title chief operations officer (COO) or vice president ...

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