Supplement B Waiting Lines

Learning Goals

After reading this supplement, you should be able to:

  1. Identify the structure of waiting lines in real situations.

  2. Use the single-server, multiple-server, and finite-source models to analyze operations and estimate the operating characteristics of a process.

  3. Describe the situations where simulation should be used for waiting-line analysis and the nature of the information that can be obtained.

  4. Explain how waiting-line models can be used to make managerial decisions.

Anyone who has ever waited at a stoplight, at McDonald's, or at the registrar's office has experienced the dynamics of waiting lines. Perhaps one of the best examples of effective management of waiting lines is that of Walt Disney World. ...

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