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Operations Management: Processes and Supply Chains, 12th Edition by Larry P. Ritzman, Manoj K. Malhotra, Lee J. Krajewski

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Reverse Logistics

Environmental concerns regarding business are voiced every day in the popular media. Service providers are examining ways to increase efficiency and reduce the impact of their operations on the environment. Manufacturers are feeling pressure to take responsibility for their products from birth to death. To address environmental concerns and to manage their products throughout their life cycles, firms such as Coors Brewing Company, Dell, and Caterpillar are turning to reverse logistics, which is the process of planning, implementing, and controlling the efficient, cost-effective flow of products, materials, and information from the point of consumption back to the point of origin for returns, repair, remanufacture, or recycling. ...

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