Step 1: Gather Information

OBM consists of 120 employees assigned to six different departments. Workloads have expanded to the extent that 30 new employees must be hired and somehow housed in the space allocated to OBM. The goal is to improve communication among people who must interact with each other effectively, creating a good work environment.

Three types of information are needed to begin designing the revised layout for OBM: (1) space requirements by center, (2) closeness factors, and (3) constraints on the relative locations of departments.

Space Requirements

OBM has grouped its processes into six different departments: (1) administration, (2) social services, (3) institutions, (4) accounting, (5) education, and (6) internal audit. The ...

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