What Operations Managers Do

All good managers perform the basic functions of the management process. The management process consists of planning, organizing, staffing, leading, and controlling. Operations managers apply this management process to the decisions they make in the OM function. The 10 strategic OM decisions are introduced in Table 1.2. Successfully addressing each of these decisions requires planning, organizing, staffing, leading, and controlling.

Where Are the OM Jobs?

How does one get started on a career in operations? ...

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