Four Process Strategies

In Chapter 5, we examined the need for the selection, definition, and design of goods and services. Our purpose was to create environmentally friendly goods and services that could be delivered in an ethical, sustainable manner. We now turn to their production. A major decision for an operations manager is finding the best way to produce so as not to waste our planet’s resources. Let’s look at ways to help managers design a process for achieving this goal.

A process strategy is an organization’s approach to transforming resources into goods and services. The objective is to create a process that can produce offerings that meet customer ­requirements within cost and other managerial constraints. The process selected will ...

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