February 2016
Intermediate to advanced
480 pages
219h 58m
English
Lean organizations understand the customer and the customer’s expectations. Moreover, Lean organizations have functional areas that communicate and collaborate to verify that customer expectations are not only understood, but also met efficiently. This means identifying and delivering the customer’s value expectation by implementing the tools of Lean throughout the organization.
Lean drives out non-value-added activities.
Building Lean organizations is difficult, requiring exceptional leadership. Such leaders imbue the organization not just with the tools of Lean, but with a culture ...