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Operations Management: Sustainability and Supply Chain Management, Twelfth Edition
book

Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

by Jay Heizer, Barry Render, Chuck Munson
February 2016
Intermediate to advanced content levelIntermediate to advanced
480 pages
219h 58m
English
Pearson
Content preview from Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Self Test

  • Before taking the self-test, refer to the learning objectives listed at the beginning of the module and the key terms listed at the end of the module.

  1. LO D.1 Which of the following is not a key operating characteristic for a queuing system?

    1. Utilization rate

    2. Percent idle time

    3. Average time spent waiting in the system and in the queue

    4. Average number of customers in the system and in the queue

    5. Average number of customers who renege

  2. LO D.2 Customers enter the waiting line at a cafeteria’s only cash register on a first-come, first-served basis. The arrival rate follows a Poisson distribution, while service times follow an exponential distribution. If the average number of arrivals is 6 per minute and the average service rate of a single ...

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Publisher Resources

ISBN: 9780134422404