Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Labor Scheduling Example

Labor scheduling problems address staffing needs over a specific time period. They are especially useful when managers have some flexibility in assigning workers to jobs that require overlapping or interchangeable talents. Large banks and hospitals frequently use LP to tackle their labor scheduling. Example B4 describes how one bank uses LP to schedule tellers.

Example B4 Scheduling Bank Tellers

Mexico City Bank of Commerce and Industry is a busy bank that has requirements for between 10 and 18 tellers depending on the time of day. Lunchtime, from noon to 2 p.m., is usually heaviest. The table below indicates the workers needed at various hours that the bank is open.

Time Period	Number of Tellers Required	Time Period ...