6 Case Study
6.1 Case Study: Cascade Software
ABC University (ABC) is a semi-virtual organization, learners, staff and other stakeholder groups are reliant upon user interfaces (websites) to access online information and resources, i.e., courses, programs, and services. The usability and effectiveness of these interfaces, including the quality of their digital content, are paramount in establishing an effective digital experience. However, the university’s current digital experience has become increasingly fragmented. In addition, the web publishing functionality in its existing solution (Alfresco Web Content Management) is no longer offered ...
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