7.1 Business context7.2 Business problem7.2.1 Old process issues7.2.2 Solution7.3 Business requirements7.3.1 Assignment7.3.2 Capacity planning7.3.3 Capacities, overload, and extension7.3.4 Non-functional requirements7.4 Optimization problem7.4.1 Assignment7.4.2 Capacity planning7.5 Solution7.5.1 Solution architecture7.5.2 User interface7.5.3 Implementation project7.6 Conclusion