Chapter 15

The Operational Excellence Pillar of a Growing Organization

Chapter 15 is focused on the Operational Excellence Pillar of the Information Technology (IT) Pillars Model (IPM) for the IT assessment and optimization work related to Case Study 2. As noted in earlier chapters, Chapters 12 to 16 walk through the full IT assessment and optimization steps outlined over Chapters 1 to 6 for a midsize and growing company with a mix of both older and more recent systems. Figure 15.1, presents, for the sake of context, highlights of the steps involved in optimizing and assessing IT.

Figure 15.1 Steps for Optimizing and Assessing IT


The case study in this part of the book covers all of the steps shown in Figure 15.1. The Operational Excellence Pillar is shown in Figure 15.2 in the context of the IPM.

Figure 15.2 Operational Excellence Pillar in Context of IPM


The Operational Excellence Pillar's place on the path from strategy to delivery is shown in Figure 15.3.

Figure 15.3 Operational Excellence Pillar in Context of Path from Strategy to Delivery


I cover both assessing and optimizing each of the components of the Operational Excellence Pillar—People, Process, and Technology—over ...

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