Chapter 8. Monitoring the Delivery
This chapter includes the following topics:
The pyramid model
Classifying management systems
Operating multiple systems
Defining metrics
Collecting metrics
Reporting mechanism
The delivery circle
This chapter discusses approaches to collecting application-profile characteristics using Cisco management tools. It discusses the classification of systems and the terms associated with this area of network management, going on to cover the ITU–T FCAPS recommendations.
This chapter introduces the concept of an operational support system (OSS) for the enterprise, focusing on their interoperability and associated processes to provide the IT manager with the total view of the environment.
It goes on to discuss the definition and ...
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