CHAPTER 3

Developing and Training the Best People

Aileen G. Zaballero and Thomas Argondizza

The federal government is confronted by serious challenges: the imminent surge of senior federal employee retirements, budget cuts that diminish federal programs, and the declining morale of federal workers. According to the U.S. Office of Personnel Management’s (OPM’s) 2012 Federal Employee Viewpoint Survey, the largest rating decreases from the previous year were in

•  Preparation of employees for potential security threats

•  Meaningful recognition of high employee performance

•  Satisfaction with pay. (OPM, 2012)

In addition, retirements are expected to rise through 2016. According to the Government Accountability Office (GAO; 2012), approximately ...

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