O'Reilly logo

Optimizing Your Digital Business Model by Peter Weill, Stephanie L. Woerner

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Optimizing Your Digital Business Model

What does it take to create the strongest possible online presence?

PETER WEILL AND STEPHANIE L. WOERNER

ARE YOUR CUSTOMERS leaving you behind digitally? Are they seeking out other companies that provide great digital customer experiences?

These are far from idle questions. Customers are increasingly demanding to interact with companies anytime and anywhere. For instance, 72% of customers in a recent survey said they would replace some traditional channels with mobile apps if the capability was available.1

Given that, enterprises must strengthen their digital business models — how they engage their customers digitally to create value, via mechanisms such as websites and mobile devices.2 If your company ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required