CHAPTER 9Managing the Collaboration Suite Component Server Processes
Technology is dominated by two types of people:those who understand what they do not manage,and those who manage what they do not understand.
—Archibald Putt/Putt’s Law
As you can probably tell from the content of the book so far, I am very big on process. I am especially big on defining repeatable processes for anything I do. If something is proved to be effective—read: it works—then it should be thoroughly documented as well as defined in scripts, configuration files, executables, etc., so that it can be reused over and over again to achieve what is sometimes a very novel idea in this business of technology … expected results! I cannot tell you how many customers I have worked ...
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