Oracle CRM On Demand Deployment Guide

CHAPTER 2Overview of Oracle CRM On Demand

In order to make the best design choices for your CRM On Demand deployment, you must first understand what the product can do and how you can design and extend the application to meet your specific requirements. This chapter will introduce you to the functional features available “out of the box” within CRM On Demand and how you can extend these features via configuration and customization. We’ll also discuss the underlying computing environment, as this, too, will impact the deployment choices you make. As you will find, CRM On Demand is an extremely powerful and flexible application; however, as with all hosted applications, you need to be familiar with what CRM On Demand can do—and by extension—what ...