We need to understand some underlying process which help us how implementation fits in.
The underlying processes of CX development and implementation are as follows:
- Portfolio analysis of clients: The primary activity of the CX chain of values is to inform clients. Collecting information to look at past client behavior and anticipating future behaviors is the basic purpose of producing a portfolio analysis. Portfolio analysis identifies current or potential consumers and classifies them into groups that are then assessed differently, and it can result in different groups of consumers being associated with different value criteria. Implement a portfolio of requirements and keep it in a regularly updated database. A well-developed ...
