Oracle Digital Assistant: A Guide to Enterprise-Grade Chatbots

© Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout 2020

L. Bors et al.Oracle Digital Assistanthttps://doi.org/10.1007/978-1-4842-5422-6_9

9. Building FAQs into Your Digital Assistant

Luc Bors¹ , Ardhendu Samajdwer² and Mascha van Oosterhout²

(1)

Houten, The Netherlands

(2)

Bilthoven, The Netherlands

 

Introduction

A very common use case for a Digital Assistant is the use of frequently asked questions (FAQs), also known as Q&A. Whenever the user types a phrase that matches a search term in the Q&A, the matching questions and answers are displayed to the user. A developed skill can act as the interface to these FAQs or other knowledge base documents. Frequently asked questions are common questions that are looking for an answer. “What are your opening ...