December 2012
Intermediate to advanced
784 pages
26h 32m
English

ustomers are the one thing on which every business depends. A business can ask its employees and suppliers to do things its way, but in general a business has to adapt to the customer rather than the other way around. Order Management satisfies customers’ needs for goods and services. It qualifies buyers, provides product price and availability information, and accommodates orders and delivery arrangements.