Oracle PeopleSoft Enterprise Financial Management 9.1 Implementation

Customer correspondence

As the AR system deals with tracking invoices sent to customers and receiving their payments, one of its important functions is generating effective correspondence with them. It can be in the form of customer statements (which list the open items, received payments and so on.), dunning letters (which notify the customers about their overdue items) or follow up letters. We'll discuss the most widely used features—statements and dunning letters.

Customer statements

An organization may dispatch detailed statements each month, which let the customers know their outstanding items, total balance, and so on. We can generate customer statements by following these steps:

1. Configuring a statement ID that establishes rules for statement ...