Chapter 14. Configuring Navigation

The Siebel CRM user interface supports the end user's desire to quickly navigate forward and backward while carrying out tasks. This chapter introduces the concept of drilldowns, the thread bar, and toggle applets and shows us how these navigation elements can be configured in Siebel Tools. The chapter is structured as follows:

  • Understanding drilldown objects
  • Creating static drilldowns
  • Creating dynamic drilldowns
  • Configuring the thread bar
  • Configuring toggle applets

Understanding drilldown objects

In Siebel CRM, a drilldown is the activity of clicking on a hyperlink, which typically leads to a more detailed view of the record where the hyperlink originated. The standard Siebel CRM applications provide many examples ...

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