CHAPTER ONE Mastering a Negotiator’s Mindset
It is fair to say that we are all living in a volatile, uncertain, complex, and ambiguous time. In recent years, our society has faced significant challenges, ranging from climate change, inequality, racial tension, and a global pandemic to war between countries close to home and a huge rise in the cost of living. As a result, people are struggling with the debilitating effects of overwhelming stress and cognitive clutter that pervade their daily lives and put their mental health under strain.
If you were being totally honest, you would probably acknowledge that you sometimes find yourself being taken hostage (metaphorically, at least) by these effects, often by simply watching the news or scrolling ...
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