CHAPTER FOUR Avoiding Common Negotiation Mistakes
In this chapter, we will cover the importance of overcoming subconscious personal barriers and the (often deliberate) organizational blocks to communicating effectively that most of us experience at some point that obstruct true, empathetic listening. The topics we will cover are:
- Technique 10: Personal barriers to effective communication
- Technique 11: Deliberate blocks to effective communication
- Technique 12: Embracing conflict: When resistance isn’t always futile
We sometimes make these common mistakes during conversations, particularly when emotions are running high, such as problem-solving too early and failing to deal with emotions, both your own as well as the other person’s.
Some ...
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