9
INTELLIGENCE, EMOTIONS, AND MOODS
PURPOSE OF THE CHAPTER
Sometimes, our workplace behaviours are driven by logic and at other times, by emotions and moods. Intelligence is usually linked to rational behaviour, and emotions and moods to non-rational ones. Most behaviours are influenced by a combination of these factors. Irrespective of the combination, the outcome invariably influences productivity/performance. Hence, as managers, we must understand the influence of intelligence, emotions, and moods on our behaviour in organisations so that we use this knowledge to enhance performance.
The sign of intelligent people is their ability ...
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