Paul Hersey and Goldsmith isolated seven variables related to effective performance management during the process of change. They are: (a) motivation, (b) ability, (c) understanding, (d) organisational support, (e) environmental fit, (f) feedback, and (g) validity. Next they put these factors together in a manner that managers could easily remember and use. One technique for making items on a list easy to remember is to make their first letter form a word, called an acronym. A seven-letter word that is synonymous with “to perform” is “achieve”. By substituting incentive for motivation; clarity for understanding: help for organisational support; and evaluation for feedback, the ACHIEVE model was developed. The ...

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