3.12 DIFFERENT STATES OF CHANGE
Everyone knows that re-engineering is about processes. To the great relief of many workers, the focus is taken off of them and put on the work.
“Let's not blame people, let's look at where the process failed.”
“If there is a problem, it's because the process has broken down. The people are doing their best to make it work.”
The workers knew these things all along; they are pleased that you have finally figured that out!
So, if we are going to change the processes, improve them, fix them, the workforce should be happy. Right? Well, there is a problem. The workforce is people and re-engineering the processes means change and people have a lot of problems with change. Any re-engineering project that does not figure ...
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